The number of CSRs includes Account Executives (non-producer position), Senior CSRs, CSRs, Account Managers, Assistant CSRs, etc.(i.e., positions with main responsibility for client service). It also includes the department managers who spend a portion of their time servicing clients. Respondents were instructed to use decimals to accurately represent the actual number of full-time CSR positions. Staff dedicated to marketing, claims, and TPA departments are excluded from the following head counts.

	Average	Top 25%	How Time Was Spent
Group L&H CSRs/Account Managers
Number	0.8
High	1.0
Low	0.5
Average Book Serviced (Commissions)	$69,430	*
Average Pay ($)	$31,701
Average Pay (% of Book Serviced)	45.7%