The number of CSRs includes Account Executives (non-producer position), Senior CSRs, CSRs, Account Managers, Assistant CSRs, etc. (i.e., positions with main responsibility for client service). It also includes the department managers who spend a portion of their time servicing clients. Respondents were instructed to use decimals to accurately represent the actual number of full-time CSR positions. Staff dedicated to marketing, claims, and TPA departments are excluded from the following head counts.

	Average	Top 25%	How Time Was Spent
Group L&H CSRs/Account Managers
Number	0.7
High	1.4
Low	0.1
Average Book Serviced (Commissions)	$158,543	$503,821
Average Pay ($)	$28,356
Average Pay (% of Book Serviced)	17.9%