Service
Staff is defined in the study as typically non-commissioned
employees who have responsibility—either directly
(e.g., Account Executives (AE), Account Managers (AM), Customer
Service Representatives (CSRs), Assistant CSRs, etc.) or
indirectly (e.g., Claims Specialist, Placer/ Marketer, etc.)
—to provide or support the delivery of service to the agency's
clients. |
| |
Average |
+25%
Profit |
+25%
Growth |
| Total
# of Service Staff: |
| (as
defined above) |
26.5 |
19.8 |
23.5 |
| %
of Peer Agencies Having: |
| Separate/Dedicated
Marketing Department |
55.6% |
57.1% |
28.6% |
| Separate/Dedicated
Claims Department |
63.0% |
42.9% |
28.6% |
| Assistants
for CSRs/Account Managers |
70.4% |
85.7% |
71.4% |
| |
Average |
+25%
Profit |
+25%
Growth |
| %
of Peer Agencies Having: |
| Workers
Comp TPA |
3.7% |
0.0% |
14.3% |
 #
of Service Staff |
1.0 |
N/A |
1.0 |
| Total
TPA Revenues Serviced |
* |
N/A |
* |
| Group
Benefits TPA |
3.7% |
0.0% |
14.3% |
| #
of Service Staff |
1.0 |
N/A |
1.0 |
| Total
TPA Revenues Serviced |
* |
N/A |
* |
|
