The number of CSRs includes Account Executives (non-producer position), Senior CSRs, CSRs, Account Managers, Assistant CSRs, etc.(i.e., positions with main responsibility for client service). It also includes the department managers who spend a portion of their time servicing clients. Respondents were instructed to use decimals to accurately represent the actual number of full-time CSR positions. Staff dedicated to marketing, claims, and TPA departments are excluded from the following head counts.

	Average	Top 25%	How Time Was Spent
Personal P&C CSRs/Account Managers
Number	3.1
High	7.0
Low	1.0
Average Book Serviced (Commissions)	$162,577	$238,918
Average Pay ($)	$34,475
Average Pay (% of Book Serviced)	21.2%