| Scanning & Document
Management |
| %
of Agencies that Use |
72.2% |
 %
of Users That: |
| Use
an ams for Document Management |
63.9% |
| Use
3rd Party for Document Management |
13.9% |
| Do
Front-end (mail room) Batch Scanning |
8.3% |
| Do
Back-end (after CSR) Scanning |
47.2% |
|
| Website |
| %
of Agencies that Have |
75.0% |
| %
of Websites That: |
| Are
More than Electronic Yellow Page |
52.8% |
| Used
in Prospecting/Sales Efforts |
27.8% |
| Optimized
for Search Engines |
52.8% |
| Participate
in "Paid" search Programs |
5.6% |
Is
Key Component in Customer
Service
Efforts |
25.0% |
Extend
Customer Self-Service
Through
Site |
11.1% |
Used
as Vehicle to Provide Helpful
Info
and Educate |
66.7% |
|
