The number of CSRs includes Account Executives (non-producer position), Senior CSRs, CSRs, Account Managers, Assistant CSRs, etc. (i.e., positions with main responsibility for client service or main responsibility to support the AE, CSR/AM in providing client services). It also includes the department managers who spend a portion of their time servicing clients. Respondents were instructed to use decimals to accurately represent the actual number of full-time CSR positions.

	Average	Top 25%	How Time Was Spent
Commercial P&C CSRs/Account Managers
Number	1.7
High	4.0
Low	0.5
Average Book Serviced (Commissions)	$234,104	$360,517
Average Pay ($)	$40,722
Average Pay (% of Book Serviced)	17.4%