The number of CSRs includes
Account Executives (non-producer position), Senior CSRs,
CSRs, Account Managers, Assistant CSRs, etc. (i.e.,
positions with main responsibility for client service or
main responsibility to support the AE, CSR/AM in providing
client services).
It also includes the department managers who spend a portion
of their time servicing clients. Respondents were instructed
to use decimals to accurately represent the actual number
of full-time CSR positions.
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