The number of CSRs includes
Account Executives (non-producer position), Senior CSRs,
CSRs, Account Managers, Assistant CSRs, etc. (i.e.,
positions with main responsibility for client service or
main responsibility to support the AE, CSR/AM in providing
client services).
It also includes the department managers who spend a portion
of their time servicing clients. Respondents were instructed
to use decimals to accurately represent the actual number
of full-time CSR positions.
| |
Average |
Top
25% |
How
Time Was Spent |
| Commercial
P&C CSRs/Account Managers |
| Number |
12.2 |
|
 |
 High |
32.0 |
|
| Low |
4.0 |
|
| Average
Book Serviced (Commissions) |
$343,621 |
$424,058 |
| Average
Pay ($) |
$49,912 |
|
| Average
Pay (% of Book Serviced) |
14.5% |
|
|
