| Scanning & Document
Management |
| %
of Agencies that Use |
86.7% |
 %
of Users That: |
| Use
an ams for Document Management |
60.0% |
| Use
3rd Party for Document Management |
46.7% |
| Do
Front-end (mail room) Batch Scanning |
16.7% |
| Do
Back-end (after CSR) Scanning |
70.0% |
|
| Website |
| %
of Agencies that Have |
100.0% |
| %
of Websites That: |
| Are
More than Electronic Yellow Page |
63.6% |
| Used
in Prospecting/Sales Efforts |
40.0% |
| Optimized
for Search Engines |
43.3% |
| Participate
in "Paid" search Programs |
26.7% |
Is
Key Component in Customer
Service
Efforts |
43.3% |
Extend
Customer Self-Service
Through
Site |
53.3% |
Used
as Vehicle to Provide Helpful
Info
and Educate |
73.3% |
|
