The number of CSRs includes Account Executives (non-producer position), Senior CSRs, CSRs, Account Managers, Assistant CSRs, etc. (i.e., positions with main responsibility for client service or main responsibility to support the AE, CSR/AM in providing client services). It also includes the department managers who spend a portion of their time servicing clients. Respondents were instructed to use decimals to accurately represent the actual number of full-time CSR positions.

	Average	Top 25%	How Time Was Spent
Commercial P&C CSRs/Account Managers
Number	3.5
High	9.0
Low	1.0
Average Book Serviced (Commissions)	$294,719	$425,791
Average Pay ($)	$41,972
Average Pay (% of Book Serviced)	14.2%