2005 Best Practices Study
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agencies with revenues under $500,000
Table of Contents
profile
revenues/ Expenses
Financial stability
employee overview
producer info
service staff info
technology
insurance carriers
appendix
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Service STaff Info A. Service Related Personnel Servic
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How Time Was Spent
Marketing (Placement) 11.7%
Customer Service 54.6%
Administration 8.6%
Selling New Business (New or Acct Rounding) 15.0%
Claims Processing 10.1%
*Non-commissioned employees who have responsibility -- either