2005 Best Practices Study
bp_gateway_off-no-yellow.gif
agencies with revenues over $25,000,000
Table of Contents
profile
revenues/ Expenses
Financial stability
employee overview
producer info
service staff info
technology
insurance carriers
appendix
arrows.eps
arrows.eps
How Time Was Spent
How Time Was Spent
csr ppc.eps
How Time Was Spent
Marketing (Placement) 24.6%
Customer Service 52.8%
Administration 4.1%
Selling New Business (New or Acct Rounding) 16.3%
Claims Processing 2.2%
csr glh.eps
Marketing (Placement) 25.1%
Customer Service 57.0%
Administration 11.0%
Selling New Business (New or Acct Rounding) 2.6%
Claims Processing 4.3%
Insufficient Data - Chart Not Applicable
*Insufficient Data