2005 Best Practices Study
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agencies with revenues over $25,000,000
Table of Contents
Service STaff Info A. Service Related Personnel Servic
profile
revenues/ Expenses
Financial stability
employee overview
producer info
service staff info
technology
insurance carriers
appendix
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csr cpc.eps
How Time Was Spent
Customer Service 60.2%
Administration 5.2%
Selling New Business (New or Acct Rounding) 2.4%
Claims Processing 3.3%
Marketing (Placement) 28.9%
*Non-commissioned employees who have responsibility -- either