2005 Best Practices Study
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agencies with revenues between $10,000,000 and $25,000,000
Table of Contents
profile
revenues/ Expenses
Financial stability
employee overview
producer info
service staff info
technology
insurance carriers
appendix
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Service STaff Info A. Service Related Personnel Servic
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How Time Was Spent
Marketing (Placement) 23.8%
Customer Service 64.0%
Administration 7.0%
Selling New Business (New or Acct Rounding) 3.3%
Claims Processing 1.9%
*Non-commissioned employees who have responsibility -- either